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Quality bus partnership

The voluntary Quality Bus Partnership brings together Shepway District Council, Kent County Council and Stagecoach in East Kent.

Partners are jointly committed to encouraging the use of public transport in and around the Shepway Borough to help the public get around more easily, to reduce the effects of traffic congestion, to contribute towards the economic vitality of the borough and to assist with improving air quality by reducing overall exhaust emissions.

The Quality Bus Partnership aims to:
  • Develop high quality public transport services in Shepway.
  • Monitor and periodically report on the quality and reliability of bus services.
  • Regularly review the existing network with a view to ensuring customer travel needs are met.
  • Provide high quality, accessible buses together with measures to aid accessibility at bus stops.
  • Be a key partner in the development of traffic management schemes that give buses priority over other road traffic.
  • Deliver improvements to passenger waiting facilities and accessibility to services.
  • Explore innovative ways of using new technology to make travel easier and to reduce congestion and pollution.
  • Ensure the impact of new developments on the existing road and public transport network is limited and that developers fund appropriate mitigating work and services, to improve provision where appropriate.
Recent Quality Bus Partnership successes:
  • Developed a forum for discussing route changes, local bus issues, performance and customer comments.
  • Stagecoach are working towards their bus fleet in Shepway becoming 100% low-floor, wheelchair accessible.
  • The introduction of a premium service on route 16 (to Stagecoach Gold standard).
  • Enhancements to the timetable on route 11 between Lydd, New Romney and Ashford using KCC secured Kickstart funding.
  • Working towards the introduction of a Bus Users Group in Shepway which will allow public transport users an opportunity to have their say on local bus services.
  • Improvement in the quality of bus stop infrastructure and associated branding.
  • Increase in the number of clearways at bus stops leading to a reduction in vehicle obstructions and bus service delays.