Issue details

Housing Compensation Policy

The Housing Ombudsman requires social housing landlords to have and publicise a compensation policy for tenants and leaseholders. The proposed policy complies with good practice and meets the requirements of the Housing Ombudsman, setting out the framework for awarding mandatory, quantifiable and discretionary compensation.

Decision type: Non-key

Decision status: For Determination

Notice of proposed decision first published: 10/06/2021

Decision due: July 2021 by Cabinet

Lead member: Cabinet Member for Housing and special projects

Lead director: Director - Housing and Operations

Contact: Jonathan Hicks, Performance Specialist (Business Insight Manager) Email:

Agenda items