To receive a presentation on the suggested format for the Task and Finish meeting on 26 July 2021, to include the following:
• Potential Key Lines of Enquiry (KLOE) to address the scope of the Terms of Reference;
• Potential questions that could form the KLOE;
• The range and scope of supporting / background information to be prepared;
• Management of the session - consideration of a lead member for each potential KLOE.
The Director of Place gave a presentation which set out the proposed agenda for the meeting on 26 July, and the suggested key lines of enquiry.
The Task and Finish Group Members commented on various issues, and made points including the following:
· Was there a ‘menu’ within the contract, setting out the different service options?
· What was the contractual position on missed bins?
· Members needed to have sight of details of the detail related to contract management and performance management as soon as possible,as preparation for the meeting.
· It was important to hear the views of the staff close to the situation, such as the council’s customer services team, and the Veolia staff who are ‘on the ground’. It would also be useful to hear from the Town Sprucer, who had been using charity budgets to assist with the clean-up.
The Task and Finish Group then commented on the Key Lines of enquiry and made the following points:
· What caused the service failures? It was important to understand reasons for the modelling, and underlying logic.
· In terms of recovery, this also needed to address how service levels would then be maintained going forward.
· There needed to be a question around how well the contract had been implemented on a local level, in terms of issues with those using assisted delivery, and leeway as to where people could place their bins for collection.
· Staff welfare was important, were staff being given support where needed?
· In terms of any final recommendations, these could also be directed to other portfolio holders, such as the Cabinet Member for Digital Transformation.
· All background information should be circulated as soon as possible to the Task and Finish Group Members, including detail on performance prior to and after the changes.
· The latest performance figures would be reported at the meeting on 26 July, but was there another way of keeping members updated, such as a one drive or sharepoint area, which Members could access?
· Could a survey to be sent to the ‘on the ground’ staff at Veolia and FHDC, where they could provide anonymous feedback? Councillor Fuller indicated he would be happy to create the questions.
· Could trade union representatives from both Veolia and FHDC be invited to attend the session on 26 July to give the views of staff?
In terms of Lead Members for each of the KLOEs, the following was agreed:
· KLOE 1 Rationale & Planning – Councillor Fuller
· KLOE 2 Current Position – Councillor Wing
· KLOE 3 Recovery – Councillor Keutenius
· KLOE 4 Council Response – Councillor Gane
· KLOE 5 Forward Look – Summary – Councillor Shoob
The Director of Place advised that he would be happy to respond to any further questions that members have, prior to the session on 26 July.
MO to report back on whether the meeting on 26 July can be open to the public.
JW to update the Terms of Reference with the agreed amendment.
AR to update evidence base.
AR/EG to circulate evidence base to Members as soon as possible.
EG to contact Veolia and FHDC union representatives to discuss inviting staff views to contribute to the session on 26 July.
Task and Finish Group to set questions for an anonymous survey, to be sent to staff inviting feedback.