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Arrange collection of your large unwanted household items

Arrange a collection of your large unwanted items directly from your home

You'll need to book and pay in advance to have any bulky waste collected.

This service is not available for businesses or commercial properties, if you require a collection please contact a private waste contractor. 

What we collect

We can collect the following items:

  • white goods, eg fridges, freezers and washing machines (please remember to empty your fridge freezer otherwise we can't take it)
  • cookers
  • lawnmowers
  • furniture, including bed frames and mattresses
  • carpets
  • TVs and small electrical items, eg. DVD players, toasters and kettles

What we don't collect

The council does not collect:

  • garden waste - find out how to join Shepway's garden waste scheme
  • rubble, wood, building materials or black sacks of rubbish
  • solid metals, including cast iron and baths
  • glass, including mirrors
  • sinks made of ceramic or metal

Is there a size limit?

  • All bulky items must be 1.8 metres (6 feet) long or less
  • The bulky item should be able to be lifted by 2 people

How much does it cost?

It costs £23.95 to get rid of your first large unwanted item, thereafter it is £6 per item up to 5 items per pick up.

You must leave items outside your property by 7am ready for the pickup. If it is not there and visible for the contractor at the time of collection a refund will not be given.   

If you need to  cancel your collection refunds are subject to a £5 administration fee. Refunds can only be made if the booking is cancelled one working day in advance.

    Where should I leave the items?

    You must leave them outside your property either on your drive or front garden if you have one.

    If you haven't either of these and are unsure where to leave contact us to discuss the most suitable area.

    Unfortunately they can not be left on the path or road.

    If you can't get the item outside of your property, we can collect them but only with your written consent via our permission form. Please let us know so we can send the form out to you.

    How to book

    You can call the Customer Services Team to book and pay:

    Telephone: 01303 858 660

    The Civic Centre is open from 8:30 and closes at 17.00 Monday to Friday (Wednesdays from 9.30)

    Alternatively, you can take your bulky waste to a council tip - it won't cost you anything.

    If you can't book a collection over the phone

    Apply by post, sending the following information and a cheque made payable to 'Shepway District Council' to Customer Services:

    • your name, address and telephone number
    • what needs to be collected

    Customer Services
    Shepway District Council
    Civic Centre
    Castle Hill Avenue
    Folkestone
    Kent
    CT20 2QY

    What happens next?

    We will contact you once your written application has been processed to arrange a suitable collection day.