Performance Framework 2003/04 - 2007/08

Best Value Performance Indicators

Between 2003/04 and 2007/08 the council's performance was assessed on a set of statutory Best Value Performance Indicators (BVPIs). We were required to collect results for each of these BVPIs either quarterly, annually, or in some cases every two years, and report our results back to the Audit Commission.

The BVPIs formed part of the Audit Commission's Comprehensive Performance Assessment (CPA) (link) system. When Shepway District Council under went its two CPA inspections, our set of BVPI results was one of the factors considered when deciding the result.

At the end of the financial 2007/08, the CPA system came to an end and the Audit Commission introduced a new way of assessing local authorities. This meant that the BVPIs also came to an end in 2007/08.

All local authorities are now going to be assessed under the Comprehensive Area Assessment (CAA) system. With the introduction of this new system, a new set of statutory indicators was introduced- these are National Indicators or NIs.

The following table provides information on how the Council is performing against the Best Value Performance Indicators (BVPIs) with comparisons to previous years and how we rank nationally against other district councils.

Performance against BVPIs 2003/04 - 2007/08

	= 2006/07 performance is among the top 25% of District Councils		= 2006/07 performance is below average but not in the worst 25% of District Councils
	= 2006/07 performance is above average but not in the top 25% of District Councils		= 2006/07 performance is amongst the worst 25% of District Councils

Green

Highlighted Good Performance

Red

Highlighted Poor Performance

Benefit Performance Indicators		2003/04	2004/05	2005/06	2006/07	2007/08	Priorities
Ref	Description						SDC	CPA
BV76a	Number of claimants visited/1000 caseload	607	429	456	444	483
BV76b	Number of fraud investigators/1000 caseload	0.2	0.2	0.2	0.21	0.2
BV76c	Number of fraud investigations/1000 caseload	85	88	109	115	122
BV76d	Number of prosecutions and sanctions/1000 caseload	10.5	8	5.5	5.35	5.36
BV78a	Average time for processing new claims (days)	44	57	55	43	34.94
BV78b	Average time for processing changes of circumstance (days)	13	19	37	23	16.37
BV79a	%of cases where benefit calculation was correct	99.6%	97.8%	98.4%	97.6%	96.0%
BV79bi	% of Benefit overpayments (HB) deemed recoverable that were recovered	New	New	59.5%	68.77%	54.49%
BV79bii	Benefit overpayments recovered as a % of Benefit overpayment debt	New	New	29.4%	23.6%	20.92%
BV79biii	Benefit overpayments written off asa % of Benefit overpayment debt	New	New	6.4%	6.92%	3.31%
BV80	Claimant satisfaction with:
	a) Facilities to get in touch	a) 74%	a) 74%	a) 74%	69%	Not available for 2007/08
	b) Service in the benefit office	b) 76%	b) 76%	b) 76%	69%	Not availalbe for 2007/08
	c) Benefit telephone service	c) 53%	c) 53%	c) 53%	53%	Not available for 2007/08
	d) Staff in the benefit office	d) 81%	d)81%	d) 81%	72%	Not available for 2007/08
	e) Clarity of claim form, leaflets and letters	e) 59%	e)59%	e) 59%	51%	Not available for 2007/08
	f) Time taken to determine claim	f) 68%	f)68%	f) 68%	52%	Not available for 2007/08
	g) The overall benefit service	g) 77%	g) 77%	g) 77%	62%	Not availalbe for 2007/08

Community Safety Performance Indicators		2003/04	2004/05	2005/06	2006/07	2007/08	Priorities
Ref	Description						SDC	CPA
BV126	Burglaries per 1000 households	9.2	8.4	7.2	4.0	8.4
BV127a	Violent Crime per 1000 population	n/a	New	19.6	18.36	16.6
BV127b	Robberies per 1000 population	n/a	New	0.5	0.71	0.6
BV128	Vehicle crimes per 1000 population	8.6	8.8	7.3	8.4	7.0
BV174	Number of racial incident recorded per 100,000 population	0	0	0	1	0
BV175	% of racial incidents that resulted in further action	100%	100%	100%	100%	N/A
BV176	Number of domestic violence refuge places per 10,000 population	0.7	0.7	0.7	0.7	0.7
BV225 (NEW)	Score against checklist of local council services to help victims of domestic violence	New	50%	55%	64%	73%
BV226a (NEW)	Spend on legal advice/guidance provided by external organisations	New	£57,000	£57,000	£57,000	£57,000
BV226b (NEW)	Spend on legal advice services given to organisations holding the CLS Quality Mark at "General Help" level and above	100%	100%	100%	100%	100%
BV226c (NEW)	Spend on legal advice (housing and welfare benefits)provided directly by the council	New	New	£0	£0	£0

Corporate Health Performance Indicators		2003/04	2004/05	2005/06	2006/07	2007/08	Priorities
Ref	Description						SDC	CPA
BV2a	Level of the "Equality Standard for Local Government" the council meets	level 1	Level 1	Level 1	Level 1	Level 2
BV2b	Promoting race equality (score against checklist of best practice)	32%	58%	63%	63%	63%
BV3	% of citizens satisfied with the overall service provided by the council	50%	50%	50%	49%	Next survey due September 2009
BV4	% of those making a complaint satisfied with the handling of it	29%	29%	29%	33%	Next survey due September 2009
BV8	% of invoices that were paid Promptly	96%	94%	88%	96%	97%
BV9	Proportion of Council Tax collected	97.1%	97.3%	97.1%	97.3%	97.16%
BV10	Proportion of Business Rates collected	99.7%	99.5%	99.1%	99%	99.99%
BV156	% of Council buildings in which all public areas are accessible to disabled persons	64%	70%	88%	89%	89%
BV11a	% of top 5%earners that are women	19%	19%	36%	35%	31%
BV11b	% of top 5% earners from black and ethnic communities	0%	0%	0%	0%	3.4%
BV11c	% of top 5% earners that have a disability	New	0%	4%	4%	3.4%
BV12	Average days per employee lost to sickness/absence	12.6	10.6	12.2	7.3	10.75
BV14	Early retirement as a % of workforce	1.8%	2.4%	3%	0.76%	1.69
BV15	Ill health retirements as a % of workforce	0.7%	0.24%	0.25%	0.25%	0%
BV16	% of staff who are disabled (% of people with disabilities in Shepway)	1.8% (15.7%)	2.2% (15.7%)	2.5% (15.7%)	1.7% (15.7%)	4.15%
BV17	% of staff from minority ethnic communities (%ethnic minorities in Shepway)	2.6% (3%)	4% (3%)	3.3% (3%)	4.2% (3%)	2.42%

Cultural Performance Indicators		2003/04	2004/05	2005/06	2006/07	2007/08	Priorities
Ref	Description						SDC	CPA
BV119a	% of residents satisfied with Sports/leisure facilities	48%	48%	48%	49%	Next survey due September 2009
BV119d	% of residents satisfied with Theatres/concert halls	49%	49%	49%	37%	Next survey due September 2009
BV119e	% of residents satisfied with Parks and open spaces	76%	76%	76%	69%	Next survey due September 2009

Environmental Performance Indicators		2003/04	2004/05	2005/06	2006/07	2007/08	Priorities
Ref	Description						SDC	CPA
BV82ai	% of total household waste recycled	17.6%	16%	23%	26.79%	27.14%
BV82aii	Tonnage of household waste recycled	New	6800	9834	11256.85	11337
BV82bi	% of household waste composted	2%	10%	14%	12.57%	12.81%
BV82bii	Tonnage of household waste composted	New	4300	5897	5280.9	5355
BV84a	Kg of household waste collected per head	395	433	404	412.46	419
BV84b	% change in kg of household waste collected per head from previous year	14%	10%	-6.7%	2.09%	5.77%
BV86	Cost of waste collection per household	£28.62	£33.29	£73.39	£54.21	Not yet availalbe
BV89	% of residents satisfied with cleanliness standards	62%	62%	62%	60%	Next survey due September 2009
BV90a	% of residents satisfied with household waste collection	70%	70%	70%	66%	Next survey due September 2009
BV90b	% of residents satisfied with recycling facilities	89%	89%	89%	76%	Next survey due September 2009
BV91a	% of population served by kerbside collection of recyclables	100%	100%	100%	85%	85%
BV91b	% of population served by a kerbside collection of at least two recyclables	New	33%	85%	85%	85%
BV166	Score against a checklist of Environmental Enforcement best practice	60%	70%	70%	70%	70%
BV199a	% of streets that fall below an acceptable level of cleanliness	No data	35%	27%	18%	10%
BV199b	% of streets with unacceptable levels of graffiti are visible	New	New	9%	4%	3%
BV199c	% of streets with unacceptable levels of fly-posting are visible	New	New	2%	1%	1%
BV199d	Grading based on fly-tipping incidents and enforcement actions taken	New	New	2	2	3
BV216a	Number of "sites of potential concern" with respect to land contamination	New	100	374	374	92
BV216b	% of "sites of potential concern" with information to decide whether remediation of the land is necessary	New	0%	6%	6%	32%
BV217	% of pollution control improvements to existing installations completed on time	New	50%	94%	100%	100%
BV218a	% of new reports of abandoned vehicles investigated within 24hrs	New	New	73%	85%	75%
BV218b	% of abandoned vehicles removed within 24hrs from when the council can do so	New	New	79%	89%	85.7%

Housing Performance Indicators		2003/04	2004/05	2005/06	2006/07	2007/08	Priorities
Ref	Description						SDC	CPA
BV63	Energy efficiency -average SAP rating of council dwellings	64.5	65.5	66.5	67.76	68.53
BV64	Empty private sector dwellings re-occupied through council action	21	29	58	34	51
BV66a	Proportion of rent collected	97.6%	97.6%	98.2%	98.4%	98.39%
BV66b	% of local authority tenants with more than seven weeks of rent arrears	New	N/a	4.3%	3.5%	3.46%
BV66c	% of local authority tenants in arrears who have had Notices Seeking Possession served	New	29.5%	32%	15.2%	13.8%
BV66d	% of local authority tenants evicted as a result of rent arrears	New	10%	0.4%	0%	0.14%
BV74	Council tenant satisfaction with overall service for:
	a) All tenants	77%	77%	77%	82%	Next survey due 2009
	b) Black and minority ethnic tenants	55%	55%	55%	65%	Next survey due 2009
	c) Non-black and minority ethnic tenants	77%	77%	77%	82%	Next survey due 2009
BV75	Council tenant satisfaction withparticipation in management for:
	a) All tenants	70%	70%	70%	69 %	Next survey due 2009
	b) Black and minority ethnic tenants	56%	56%	56%	56 %	Next survey due 2009
	c) Non-black and minority ethnic tenants	70%	70%	70%	69 %	Next survey due 2009
BV164	Does the authority follow the Commission for Racial Equality's code of practice?	Yes	Yes	Yes	Yes	Yes
BV183i	Average length of stay in Bed and Breakfast for vulnerable households (weeks)	7.7	9.6	6	2.9	3.0
BV183ii	Average length of stay in Hostels for vulnerable households (weeks)	37.5	32	29	12.4	11
BV184a	Proportion of authority homes which were non-decent at 1/4/04	38%	31%	20.5%	15.02%	25%
BV184b	% change in proportion of non-decent authority homes during the year	6%	30%	28.4%	27.36%	51.5%
BV185	% of responsive repairs for which the authority made and kept an appointment	98.4%	99.8%	99.3%	99.1%	99%
BV202	The number of people sleeping rough on a single night within Shepway	New	Less than 10	1	1	Not yet available
BV203	% change in average number of vulnerable families placed in temporary accommodation	New	5.97%	25%	-18.24%	Not yet availalbe
BV212	Average time taken to re-let local authority housing	20 days	33 days	28 days	25 days	30.7
BV213	Number of homelessness cases prevented	New	49	176	205	220 cases in total This equates to 5 cases per 1000 population
BV214	% of homeless families previously accepted as homeless within the last two years	New	6.5%	13%	1%	Not yet available

Planning Performance Indicators		2003/04	2004/05	2005/06	2006/07	2007/08	Priorities
Ref	Description						SDC	CPA
BV106	% of new homes built on previously developed land	78%	74%	n/a	60% (est)	Not yet available
BV109a	% of major applications determined in 13 weeks	63%	62%	67%	67%	62.00%
BV109b	% of minor applications determined in 8 weeks	73%	79%	68%	69%	66%
BV109c	% of other applications determined in 8 weeks	78%	89%	84%	84%	80%
BV111	% of applicants satisifed with the service	82%	82%	82%	59%	Next survey due 2009
BV179	Land charge searches carried out in 10 days	52%	85%	99.7%	100%	Not yet available
BV200a (NEW)	Local Development Scheme (LDS) submitted by 28th March 2005 and a 3-year rolling programme maintained?	New	New	Yes	No	Yes
BV200b (NEW)	Has the Council met the milestones which the current Local Development Scheme (LDS) sets out?	New	New	Yes	No	Yes
BV200c (NEW)	Annual monitoring report published by December last year?	New	New	Yes	Yes	Yes
BV204	% of appeals allowed against council's decision to refuse planning applications	New	28%	31%	31%	27%
BV205	Score against a checklist of Planning Service quality	New	89%	89%	89%	89%
BV219a	Total number of conservation areas in the local authority area	New	21	21	21	21
BV219b	% of conservation areas in the local authority area with an up-to-date character appraisal	New	28.6%	28.6%	28%	33.2%
BV219c	% of conservation areas with published management proposals	New	0%	0%	0%	0%

Best Value Performance Plans

The Council is required to publish a Best Value Performance Plan each year [BVPP].

The document clearly informs the residents and stakeholders in the District as to our current performance and future targets. It also sets out our achievements and areas for improvement.

The BVPP is

An honest appraisal of the Authority.
A continuous measurement of performance.
A tool for setting future priorities.
A format for detailing targets and improvements.
A means of communications with the community and service users.

The full Plan is approved by Council and published at the end of June every year. To view the latest plan, and those for previous years, please click on the links below. Reference copies of these plans are available at all Council offices and libraries in the District.

If you would like a hard copy, please contact Jason Wust, Policy Officer on telephone number 01303 853254 or by e-mail: jason.wust @ shepway.gov.uk

Performance Plan 2007-2008