Shepway Lifeline - Community Alarm Service
Shepway Lifelines Little Button Could Save Your Life!
Allow Shepway Lifeline to protect you or your loved ones - Give them and/or you peace-of-mind.
- Who are we?
- Who can benefit from the Lifeline?
- How does your Lifeline work?
- What do I need to install a Shepway Lifeline?
- What area does Shepway Lifeline Cover?
- What to do now?
- Why should you choose us?
Who are we?
Shepway Lifeline is a part of Shepway District Council.
Our Lifeline Monitoring Control Centre is based in the council offices in the Civic Centre, in Folkestone.
We are a not-for-profit organisation which means we maintain the lowest cost in the area.
Who can benefit from the Lifeline?
Shepway Lifeline can provide short or long term protection. It can be installed as a normal long term solution but also, It can be installed for a short term period of time in order to protect you, or your loved one, if you/they are convalescing following release from hospital/hospice, if carers/family are temporarily unavailable due to a holiday or other trip away or those whose partners/carers need flexibility.
Lifeline clients include the following (to name just a few):-
- elderly
- vulnerable
- chronically sick
- disabled
- patients with long or short term medical conditions
- victims of domestic violence
- victims who are worried about there personal safety
- lone or home workers
- shops or business premises
- schools or other educational premises
How does your Lifeline work?
You, or your loved one, will wear a personal pendant/panic alarm/red button around your neck/wrist or clipped to your clothes.
The Red Button will work from anywhere inside your home or within your garden.
If it is pressed, the Lifeline automatically dials our Control Centre.
Within seconds our 24 hour friendly and professional Emergency Controllers listen to and speak with you via the special microphone within the Lifeline Alarm unit.
The control centre team will respond immediately and ensure emergency help is speedily dispatched.
With nearly 30 years experience, you can trust us.
Packages cost from as little as £2.90 per week (plus VAT if applicable) and this fully includes all maintenance costs.
What do I need to install a Shepway Lifeline?
1) A standard plug-in phone socket - connected to any landline phone service provider.- 2) A standard 3 pin 240v mains electric socket. (Ideally, these need to be no more than 9 feet (2.7M) apart).
What areas does Shepway Lifeline Cover?
We provide services throughout the whole of Kent including:-
Shepway
- Folkestone
- Cheriton
- Hawkinge
- Hythe
- Romney Marsh
- Villages including Saltwood, Lyminge, Elham, Sellinge, Densole and surrounding areas.
Dover
- Deal
- Sandwich
- Villages including Eastry, Walmer, Ash, Aylesham and surrounding areas.
Thanet
- Margate
- Ramsgate
- Broadstairs
- Westgate
- Birchington
- Cliftonville
- Minster
- And surrounding areas...
Ashford
- Tenterden
- Bethersden
- Mersham
- Bethersden
- And surrounding areas
Canterbury
- Herne Bay
- Whitstable
- Seasalter
- Chilham
- Chartham
- And surrounding areas
Swale
- Sittingbourne
- Isle Of Sheppey
- And surrounding areas
We also provide the Lifeline Service further a field and have clients in areas including:-
- Maidstone
- Dartford
- Royal Tunbridge Wells
- Medway
- Gravesham
- Tonbridge
- West Malling
- East Malling
What to do now?
If you would like a Lifeline installed for yourself, or your loved one, we can arrange this for you. Or, if you would like a free demonstration and then the first month free in order to decide if this lifesaving service is right for you, click here or go to page"NEW CLIENT CONTACT US" where you will find all our contact details.
We are a TSA Premier Accredited Control Centre so you know your loved ones will be in safe hands.
Why should you choose us?
Shepway Lifeline have the backing of Shepway District Council and are not-for-profit
Shepway Lifeline are a long established provider with a proven track record
Shepway Lifeline provide an Excellent Quality of Service
Shepway Lifeline are the lowest cost Telecare provider within Kent and are great Value for money
Shepway Lifeline are fully regulated by the Telecare Services Association
Shepway Lifeline are a Premier Accredited Monitoring Centre
Shepway Lifeline average response time is 12 seconds
Shepway Lifeline adhere to very high standards and are continually monitored
Shepway Lifeline survey every client in order to ensure our service meets their needs
Shepway Lifeline respect our clients' privacy and independence is our top priority
Shepway Lifeline puts you in touch with professional controllers 24 hours a day
Shepway Lifeline will give you, or your loved one, total peace of mind.
Shepway Lifeline Emergency Call Answer Rate
| Month | % Calls AnsweredInLess Than 60 Seconds |
| July 2011 | 99.12 |
| August 2011 | 98.50 |
| September 2011 | 98.56 |
| October 2011 | 99.34 |
| November 2011 | 98.77 |
| December 2011 | 98.82 |
| January 2012 | 98.30 |
| February 2012 | 98.20 |
| March 2012 | 98.10 |
| April 2012 | 98.30 |
| May 2012 | 98.30 |
| June 2012 | 98.00 |
| July 2012 | 98.10 |
| August 2012 | 98.00 |
| September 2012 | 97.90 |
| October 2012 | 97.70 |
| November 2012 | 97.80 |
| December 2012 | 97.50 |
| January 2013 | TBC |
Updated : Mon,18 Feb 2013