Shepway District Council

Castle Hill Avenue, Folkestone, Kent. CT20 2QY
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F: 01303 245978

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Performance Indicators

ChartShepway District Council Building Control's performance is constantly monitored to ensure that we are providing a high quality service to all our customers, while meeting the targets set. To achieve this, a set of Performance Indicators have been established.

 

Financial Year 2009/10

DESCRIPTION 08/09   Q1 2009/10 Q2 2009/10 Q3 2009/10 Q4 2009/10 OVERALL
  APR MAY JUNE JULY AUG SEP OCT NOV DEC JAN FEB MAR 2008/9
CHECK 90% OF PLANS IN 15 DAYS 80.3% 97.0% 93.0% 100.0% 100.0%                 97.5%
CHECK 70% OF PLANS IN 10 DAYS 63.9% 64.7% 62.8% 89.4% 100.0%                  79.2%
REGISTER AND ACKNOWLEDGE BUILDING NOTICES IN 3 DAYS 95.8% 85.7% 97.6% 96.6% 100.0%                 95.0%
RESPOND TO DANGEROUS STRUCTURES IN 2 HOURS 100.0% 100% 100% 100% 100%                 100%
AVERAGE PLAN CHECK DAYS 10.3 8.9 9.0 5.7 5.3                 7.2
NUMBER OF PLANS CHECKED 557 34 43 47 43                  167

Financial Year 2008-9

DESCRIPTION 07/08   Q1 2008/9 Q2 2008/9 Q3 2008/9 Q4 2008/9 OVERALL
  APR MAY JUNE JULY AUG SEP OCT NOV DEC JAN FEB MAR 2008/9
CHECK 90% OF PLANS IN 15 DAYS 96.2% 68.6% 30.9% 46.8% 78.3% 79.1% 80.7% 100% 88.9% 100% 94.9% 97.6%  97.6%  80.3%
CHECK 70% OF PLANS IN 10 DAYS 69.2% 54.3% 18.2% 32.3% 58.3% 69.8% 66.1% 92.3% 61.1% 92.0% 76.9% 78.6%  66.7%  63.9
REGISTER AND ACKNOWLEDGE BUILDING NOTICES IN 3 DAYS 93.0% 92.9% 92.8% 95.9% 86.5% 98.0% 95.7% 98.7% 97.4% 100% 96.1% 98.2% 97.5%  95.8%
RESPOND TO DANGEROUS STRUCTURES IN 2 HOURS 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%  100%  100%
AVERAGE PLAN CHECK DAYS 9.5 11.8 18.4 17.7 14.8 11.6 9.9 4.4 8.9 5.1 7.0 6.6  7.2  10.3
NUMBER OF PLANS CHECKED 617 35 55 79 60 43 62 39 36 25 39 42  42  557
Created : Thu,15 Jan 2009
Updated : Wed,01 Sep 2010

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