Special collections for large items

The council offers a special collection service for the removal of bulky household items, and a separate service for the collection of old fridges and freezers.

There are small charges for each service:

• Bulky household items - £15.50 for up to two items, £5.50 for each additional item
• Fridges and freezers - £16.50 per item
• Aborted visits - no refund given.

If a collection is unsuccessful because the items have not been placed out for pick-up on the agreed date, the original fee paid will not be refunded. a further fee is payable before the collection can be rearranged.

Bulky household items

Bulky items must be compactable domestic items such as furniture, cookers, beds, etc.

Each individual piece is classed as an item. Each item must be less than 1.8m/6ft in length and able to be lifted safely by two people.

Unfortunately we cannot collect the following items:

• Building materials
• Garden waste
• Pieces of wood
• Solid metals or cast iron
• Metal or steel baths
• Ceramic or metal sinks
• Glass or mirrors
• Black sacks of rubbish

Fridges and freezers

Special arrangements have to be made for the disposal of fridges and freezers. They are therefore collected on a separate day to bulky household items.

How can I arrange a special collection?

The quickest and easiest way to arrange a special collection is over the telephone, with payment by credit or debit card. Contact the Customer Services Team on 01303 858 660.

Alternatively you can visit the Civic Centre or One Stop Services, or write to us (enclosing a cheque made payable to Shepway District Council) at:

Customer Services

Shepway District Council

Civic Centre

Castle Hill Avenue

Folkestone, CT20 2QY

If your request is made in writing, please include the following information:

• Your name and address
• Your telephone number (so we can phone to arrange a collection date)
• Brief details of each of the items to be collected
• Where the items will be left

Please note that items must be left outside the front of your property (on a drive or front garden) and must be accessible to the collectors. The collectors are not insured to come into your property.

In special circumstances, arrangements can be made for collectors to pick-up items from inside a property (but a permission formed must be signed in advance).From receipt of your request and payment, the items will be collected within 10 working days. We will call you to arrange a collection date.