Terms and Conditions

     

The Shepway District Council website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms and Conditions that take effect from the date of first use.

The Terms and Conditions consist of the following four sections:

• Legal
• Privacy Statement
• Online Payments Security
• Security Statement for the website 
• Mapping Statement

Legal Statement

This statement only covers the Shepway District Council web site at http://www.shepway.gov.uk. This statement does not cover links within this site to other web sites.

Content Disclaimer

All information is provided for convenience as part of the service we offer at this web site. However, Shepway District Council cannot accept any liability for its accuracy or content. Visitors who rely on this information do so at their own risk.

Intellectual Property

The names, images and logos identifying the Shepway District Council, are proprietary marks of the Shepway District Council. Copying of Shepway District Council or any other third party logos accessed via this web site is not permitted without prior approval from the relevant copyright owner.

Copyright

The material featured on this site is subject to copyright protection unless otherwise indicated. The Shepway District Council copyright protected material (other than Shepway District Council logos and crest) may be reproduced free of charge in any format or medium for research, private study or for internal circulation within an organisation.

This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the Shepway District Council copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

Ordnance Survey Mapping

The Ordnance Survey mapping displayed within this web site is provided by Shepway District Council under licence from the Ordnance Survey in order to fulfil its public function to provide and publicise local public services. Persons viewing this mapping should contact Ordnance Survey copyright for advice where they wish to licence Ordnance Survey mapping for their own use. 

Hyperlinking Policy

You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on this site. However, we do not permit pages from this site to be loaded into frames on your site. The Shepway District Council pages must load into the user's entire window.

It is our policy to obtain permission to link to other web sites. We are not responsible for the content or reliability of the linked web sites. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

 

Privacy Statement

This statement only covers the Shepway District Council web site at http://www.shepway.gov.uk. This statement does not cover links within this site to other web sites.

Server logs

When you visit the site, the web server logs the requests made via your web browser. This information is collected solely for statistical purposes and is not used to identify individuals or aggregate personal information.

Use of cookies

When you visit the Home page, a cookie is sent to your computer. This information is collected solely for statistical purposes and is not used to identify individuals or aggregate personal information. Deleting these cookies will not affect your ability to visit this site, should you choose to delete them.

Learn more about computer cookies at www.bbc.co.uk/webwise

 

Online Payments

You should be able to find all of the help you require here, but if having looked at the information in these pages you require further help, you should contact our Customer Services by using this form or telephone on 01303 852555 during office hours (8.30am-5.00pm Monday to Friday).

Security of your Details

During the whole transaction, your details are encrypted using the latest technology used by all major online banks and shops, protecting the information you enter between your browser and our servers. For instance your card number is safely transmitted in this way.

The technology we use is a High-grade Encryption AES-256 256 bit SSL Certificate provided by thawte. Always check the padlock in your browser and the thawte icon on our Online Payments pages to verify the authenticity of the site you are connected to.

When our servers receive the confirmation that you want to Make the Payment, the payment details are immediately transmitted to the UK Government Gateway who handles the payment for us. We use the same security features between our server and the UK Government Gateway, plus some additional security checks, to ensure that your information is handled in the safest possible way. As soon as the payment is accepted by the UK Government Gateway, our server erases all trace of the card number from the system, including logs and memory. This way, once the transaction is complete, Shepway District Council only retains the information about what you have paid but we don't hold your card number anywhere: only the last 5 digits of your card number are kept in case you need to contact us about the transaction.

You may also want to refer to our standard Web Security Statement and the security information page available form the home page of the UK Government Gateway website.

Making a Payment

Submitting your Payment

When you have entered all the information required and and your card details, you will be presented with a Confirmation page where you will be asked to check that all the details are correct.

From the Confirmation page, when you click on Make the Payment button, the system will:

• Check that the card details you have entered are correct.
• Check that the your card company are prepared to accept the transaction.

Authentication

If your card is signed up to either of the card payment security programmes (VerifiedByVisa or Mastercard SecureCode) you will be required to enter your password (or parts of it) at the end of the payment process to prove you are the card owner.

If you enter your password successfully the payment will be processed successfully as normal, otherwise the payment will fail and your bank account will NOT be affected.

If the transaction is accepted the payment will be committed and you will be presented with a receipt page.

If the transaction was unsuccessful in any way, your bank account will NOT be affected.

Receiving a Receipt

The Receipt page shows a Payment Reference number, which you can print for your records.

Alternatively you can ask for a Receipt email if you have provided an email address from the Confirmation page.

What happens after your payment is accepted?

When your payment is accepted, the following processes take place:

1. Your Card Account: your Card Provider is notified of the transaction and your Card Account adjusted accordingly. When this happens depends on your Card Provider and therefore you should address any queries about when the transaction will appear on your Card Account to them.
2. Your Council Account: all payments made up to 4.30pm on a working day will appear on your Council Account the following working day.

Security Statement

This statement only covers the Shepway District Council web site at http://www.shepway.gov.uk. This statement does not cover links within this site to other web sites.

General Recommendations

We suggest that you always use the latest version of your prefered browser and operating system along with any software patches and upgrades.

Below is a list of popular browsers suitable for the desktop:

FireFox at www.mozilla.com
Netscape at browser.netscape.com
Opera at www.opera.com
Internet Explorer at www.microsoft.com (for Windows only)
Safari at www.apple.com/safari (for Mac only)

 

Virus Protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

 

Mapping Statement

Shepway District Council provides this service for information purposes only and every attempt has been made to present up to date and accurate information. However, the Council cannot be held responsible for the misuse or misinterpretation of any information and offers no warranty to its accuracy or completeness.

Please note that the boundary lines of Shepway District Council land holdings are for information only and further enquiries may need to be made to confirm the exact extent of any particular parcel of land.

Shepway District Council accepts no liability for any loss, damage or inconvenience caused as a result of reliance on this information.

Ordnance Survey Maps

The Ordnance Survey map is reproduced from Ordnance Survey material with the permission of Ordnance Survey on behalf of the Controller of Her Majesty’s Stationery Office © Crown copyright Unauthorised reproduction Infringes Crown Copyright and may lead to prosecution or civil Proceedings Shepway District Council 100019677 2006

Aerial Photography

The Aerial Photography is copyright of UKPerspectives and was taken in 2003. UK Perspectives is a joint venture between Infoterra Ltd. and BlueSky International Ltd.

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