Noise complaints

The pollution team at Shepway District Council is responsible for the investigation of noise complaints across the district. The officers within the team work to control noise from both domestic and commercial properties and in certain situations from machinery and equipment in the street.

Noise can originate from many different sources. Whilst it is not an exhaustive list, the pollution team investigates complaints relating to loud music, intruder alarms, car alarms, dogs barking and construction site noise. The Council has a statutory duty to investigate noise complaints in accordance with the Environmental Protection Act 1990. Before considering action the pollution team will fully investigate a complaint to determine if the noise amounts to a statutory nuisance. The Council will need to determine the following points:

• The noise occurs often enough
• The extent of the noise and its affect on the complainant
• The noise lasts for unreasonable periods of time.

The Environmental Protection Act 1990 also allows a person affected by noise to make a complaint directly to a magistrate's court. If you wish to pursue this option then the Council can provide you with further information although it is recommended that you obtain legal advice before commencing any action.

You may also wish to contact Shepway Mediation Service. This is a free, independent and confidential service specialising in resolving neighbour disputes. Initially you can discuss the problem with a trained Mediator and if you agree they can then approach your neighbour on your behalf. Shepway Mediation can be contacted on 01303 227296 or email:  shepwaymed@lineone.net

The Environmental Protection Act 1990 also allows a person affected by noise to make a complaint directly to a magistrate's court. If you wish to pursue this option then we can provide you with further information although it is recommended that you obtain legal advice before commencing any action.

If you require further information or wish to register a complaint you can use the form provided or contact us by post, phone or email (see our contact details).