Making a complaint about our service

If you disagree with the decision we make, you have a legal right to request a review. Should you decide to do this you must contact us in writing, stating why you are appealing against the decision. You must contact us within 21 days of receiving the decision from us. A number of independent agencies can help you with this and these are listed at the end of this leaflet.

A panel consisting of elected Councillors will then hear your case. If you are still unhappy with our decision after the review procedure is completed, you can apply to the County Court on a point of law. However, to do so you must write to the County Court within 21 days of you receiving a written decision from us. You can also apply directly to the Court if we take more than 56 days to review your case.