Where can I go for help and advice

Should you find yourself either homeless or facing a homeless situation, then as your local Council, we can provide you with advice and assistance. All Councils have a legal duty to consider any application from an individual who states that they are homeless or likely to be homeless, within 28 days.

If you are homeless or threatened with homelessness you can contact us by letter, telephone or in person. You should seek advice as soon as possible. There is no need to wait until you are actually homeless, as we may be able to help you retain your home.

Shepway District Council Homeless Persons Unit (HPU)

SDC's HPU is located at:

Coast and Countryside Housing Services
Shepway Housing Centre
3-5 Shorncliffe Road
Folkestone
CT20 2SQ
01303 851700 between 08.30 - 17.00 (Monday to Friday)

The Council also operates 3 One Stop Services:

One Stop Services, locations and opening times.

'Out of Hours' Service - This service is for emergencies only. You can contact the service, after 5pm each weekday, or anytime at the weekends and bank holidays by contacting 01303 221888.

Independent sources of help:

Citizens Advice Bureaux:
20 Church Street,
Folkestone,
CT20 1SE.
 01303 220709
www.shepwaycab.co.uk

Shelter Housing Advice Centre
The Bull Yard
High Street
Ashford
01233 610669
01233 635488
 ashford@shelter.org.uk

National numbers:

Shelterline: 0808 800 4444

What will happen to me?

At the Housing Offices, your details will be recorded on an enquiry form, which will establish the basic facts of your circumstances. This form enables us to identify the assistance that you require, either to prevent you from becoming homeless or to help you find another home.

We need to establish if you are eligible, actually homeless and in priority need. If we believe you may be homeless and in priority need, we have a duty to provide you with a temporary home until we have made a decision. We will arrange an appointment for you to be interviewed by a member of the Homelessness Team.