Contacting the council

You can visit us or write to us at:

The Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY

Our open times are:

General opening hours -  Monday, Tuesday, Thursday and Friday: 8.30am - 5.00pm. Wednesday: 9.30am - 5.00pm.

Benefit enquiries - Monday, Tuesday, Thursday and Friday: 8.30am - 4.30pm. Wednesday: 9.30am - 4.30pm

You can also visit our One Stop Services at: Magpies, Church Approach, New Romney, between 10am and 2pm on Tuesday and Friday

You can contact us by phone:

Environment (for example anti-social behaviour, abandoned vehicles, dog fouling, litter, recying and landfill collections, street cleaning): 01303 858 660

Revenues and Benefits: 01303 853 555

Housing: 01303 853 700

Main switchboard:  01303 853 000

You can contact us online:

 Online Payment Enquiries

 Comments and Complaints

 General Enquiries

You can contact a department online below:

Building Control	Environmental Health and Licensing	Community Regeneration
General Enquiries (building)	General Enquiries (ehl)	Comments and Complaints (regeneration)
Coast and Countryside Housing	Finance	Planning
Allocations	Comments and Complaints (finance)	General Enquiries (planning)
Comments and Complaints (housing)	Legal Services	Human Resources (HR)
General Enquiries (housing)	Complaint Monitoring	Jobs
Community Services	Local Authority Searches	Human Resources Comments
Recycling	General Enquiries (legal)	General Enquiries (HR)
Highways	Local Agenda 21	Policy and Communications
Comments and Complaints (comm services)	General Enquiries (la21)	Comments and Complaints
General Enquiries (comm services)	Local Plan	Revenues and Benefits
Councillors	General Enquiries (local plan)	Council Tax
General Enquiries (councillors)	Media / Press Office	Miscellaneous Income
Democratic Services	General Enquiries (media)	Comments and Complaints (revs and bens)
General Enquiries (democratic)	Parking Services	General Enquiries (revs and bens)
Economic Development	General Enquiries (parking serv)	Web site
General Enquiries (regeneration)		Feedback about this web site

Problem? Then tell us about it

Abandoned Vehicles	Road Signs
fly-posting	Street Cleansing
Fly Tipping	Street Lighting (Faults)
Fouling
Graffiti and Vandalism
Litter
Missed Refuse Collection
Play Area (Faults/Damaged)