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An organisation called East Kent Housing manages, maintains and improves the council housing for Shepway, Canterbury, Dover and Thanet Councils. They look after all your council housing services, which includes your repairs, tenancy issues, rent payments, Right to Buy applications and comments or complaints.
Set up in April 2011, they are the first multiple council arms length management organisation in the UK and look after over 17,500 council homes across East Kent.
To find out more visit www.eastkenthousing.org.uk, call 01303 853700 or search "eastkenthousing" on Facebook.
Homes that are decent, affordable, accessible, secure and in well managed neighbourhoods contribute towards the well being and the quality of life of the district's residents. The housing service contributes towards meeting local housing needs through the service it provides. These services include:
We have recently introduced a new policy explaining how we allocate homes and who is eligible for them. Please read our Housing Allocation Policy to see if you qualify.
If you live or work within the district and you have a housing need that you cannot meet from your own resources or if your current home does not meet your housing requirements then you may wish to apply to join the Council's housing list.
To make an application for social housing within the district you need to complete our online application form which is available on the Kent Homechoice Website. For more information visit the Kent Homechoice website at www.kenthomechoice.org.uk
Once you have completed the form you will be required to submit some supporting documentation which you can do by post, email or via the council offices. Please do not send us original documents such as passports, a photocopy is sufficient.
Please read our Shepway Housing List Information Booklet for further information.
If for any reason you are unable to complete the form online, please either phone 01303 853300 or email us at firstname.lastname@example.org
The council has worked with Canterbury, Dover and Thanet councils to produce a sub-regional strategy to address homelessness and related issues across the area. It has been developed in consultation with local partners, stakeholders and service users.
The Strategic Housing Market Assessment (SHMA) that was jointly commissioned by the council in partnership with Dover, Thanet, Canterbury and Swale councils has recently been finalised. Strategic Housing Market Assessments are a key element of the evidence base that supports the development of local housing strategies and the local development framework.
The Council is required to produce a comprehensive business plan for its housing stock. The business plan is focused on improving the quality of the Council's landlord services and incorporates a range of priorities for the stock including ensuring that the Council's homes meet the Shepway Housing Standard. The document also provides details of the Council's new build programme due to commence in early 2014/15. Although the document sets out the Council's proposals for its housing stock for the next 30 years, the document will be subject to an annual review and a major review every 5 years.
Housing Customer Services
Monday, Tuesday, Thursday and Friday 8.30 a.m. to 5 p.m. Wednesdays 09.30a.m. to 5 p.m.
Tel. 01303 853300
Emergency out of hours:
Tel. 01303 221888