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An organisation called East Kent Housing manages, maintains and improves the council housing for Shepway, Canterbury, Dover and Thanet Councils. They look after all your council housing services, which includes your repairs, tenancy issues, rent payments, Right to Buy applications and comments or complaints.
Set up in April 2011, they are the first multiple council arms length management organisation in the UK and look after over 17,500 council homes across East Kent.
To find out more visit www.eastkenthousing.org.uk, call 01303 853700 or search "eastkenthousing" on Facebook.
Homes that are decent, affordable, accessible, secure and in well managed neighbourhoods contribute towards the well being and the quality of life of the district's residents. The housing service contributes towards meeting local housing needs through the service it provides. These services include:
Since February 2009, Shepway Council has changed the way it lets its homes. We have joined with other local councils to form Kent Homechoice.
Kent Homechoice gives people more say about where they live. It introduces a new way of letting council and housing association homes across the district. Rather than the council allocating properties, the scheme enables tenants and housing applicants to express an interest in (‘bid’ for) the properties they wish to be considered for.
To become a member of Kent Homechoice, you will first need to join the Shepway Housing List by completing an online application on the Kent Home Choice website. To find out more visit www.kenthomechoice.org.uk
Once we have received your online application and provided your supporting documentation, your application will be validated. You will then be sent a copy of the Kent Homechoice User Guide and a welcome pack.
To ensure you have the correct information about how to bid for properties that are suitable for you, please read the Kent Homechoice User Guide
Remember, if your circumstances change after you have joined the Shepway Housing List, you must tell us by completing and returning to us the following form:
For more information, visit the Kent Homechoice website at http://www.kenthomechoice.org.uk/
The council has worked with Canterbury, Dover and Thanet councils to produce a sub-regional strategy to address homelessness and related issues across the area. It has been developed in consultation with local partners, stakeholders and service users.
The Strategic Housing Market Assessment (SHMA) that was jointly commissioned by the council in partnership with Dover, Thanet, Canterbury and Swale councils has recently been finalised. Strategic Housing Market Assessments are a key element of the evidence base that supports the development of local housing strategies and the local development framework.
The Council is required to produce a comprehensive business plan for its housing stock. The business plan is focused on improving the quality of the Council's landlord services and incorporates a range of priorities for the stock including ensuring that the Council's homes meet the Shepway Housing Standard. The document also provides details of the Council's new build programme due to commence in early 2014/15. Although the document sets out the Council's proposals for its housing stock for the next 30 years, the document will be subject to an annual review and a major review every 5 years.
Housing Customer Services
Monday, Tuesday, Thursday and Friday 8.30 a.m. to 5 p.m. Wednesdays 09.30a.m. to 5 p.m.
Tel. 01303 853300
Emergency out of hours:
Tel. 01303 221888