Benefit Performance Indicators |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
Priorities |
| Ref |
Description |
|
|
|
|
|
SDC |
CPA |
BV76a
|
Number of claimants visited/1000 caseload |
607 |
429 |
456 |
444 |
483 |
|
|
| BV76b |
Number of fraud investigators/1000 caseload |
0.2 |
0.2 |
0.2 |
0.21 |
0.2 |
|
|
BV76c
|
Number of fraud investigations/1000 caseload |
85 |
88 |
109 |
115 |
122 |
|
|
BV76d
|
Number of prosecutions and sanctions/1000 caseload |
10.5 |
8 |
5.5 |
5.35 |
5.36 |
|
|
BV78a
 |
Average time for processing new claims (days) |
44
 |
57
|
55
 |
43
|
34.94 |
 |
|
BV78b
|
Average time for processing changes of circumstance (days) |
13
|
19
|
37
|
23
|
16.37 |
|
|
|
BV79a 
|
%of cases where benefit calculation was correct |
99.6%
|
97.8%
|
98.4%
|
97.6%
|
96.0% |
|
|
| BV79bi |
% of Benefit overpayments (HB) deemed recoverable that were recovered |
New |
New |
59.5% |
68.77%
|
54.49% |
|
|
| BV79bii |
Benefit overpayments recovered as a % of Benefit overpayment debt |
New |
New |
29.4% |
23.6%
|
20.92% |
|
|
| BV79biii |
Benefit overpayments written off asa % of Benefit overpayment debt |
New |
New |
6.4% |
6.92% |
3.31% |
|
|
| BV80 |
Claimant satisfaction with:
|
|
|
|
|
|
|
|
| |
a) Facilities to get in touch
|
a) 74% |
a) 74%
|
a) 74%
|
69%
|
Not available for 2007/08 |
|
|
| |
b) Service in the benefit office
|
b) 76% |
b) 76%
|
b) 76%
|
69%
|
Not availalbe for 2007/08 |
|
|
| |
c) Benefit telephone service
|
c) 53% |
c) 53%
|
c) 53%
|
53% |
Not available for 2007/08 |
|
|
| |
d) Staff in the benefit office
|
d) 81% |
d)81%
|
d) 81%
|
72%
|
Not available for 2007/08 |
|
|
| |
e) Clarity of claim form, leaflets and letters
|
e) 59% |
e)59%
|
e) 59%
|
51%
|
Not available for 2007/08 |
|
|
| |
f) Time taken to determine claim
|
f) 68% |
f)68%
|
f) 68%
|
52%
|
Not available for 2007/08 |
|
|
| |
g) The overall benefit service
|
g) 77% |
g) 77% |
g) 77% |
62%
|
Not availalbe for 2007/08 |
|
|
| |
|
|
|
|
|
|
|
|
Community Safety Performance Indicators |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
Priorities |
| Ref |
Description
|
|
|
|
|
|
SDC |
CPA |
BV126
 |
Burglaries per 1000 households
|
9.2
|
8.4
|
7.2
|
4.0
|
8.4
|
|
|
| BV127a |
Violent Crime per 1000 population
|
n/a |
New |
19.6 |
18.36
|
16.6 |
|
|
| BV127b |
Robberies per 1000 population
|
n/a |
New |
0.5 |
0.71
|
0.6 |
|
|
BV128
|
Vehicle crimes per 1000 population
|
8.6
|
8.8
|
7.3
|
8.4
|
7.0 |
|
|
| BV174 |
Number of racial incident recorded per 100,000 population
|
0 |
0 |
0 |
1 |
0 |
|
|
| BV175 |
% of racial incidents that resulted in further action
|
100% |
100% |
100% |
100% |
N/A |
|
|
BV176
 |
Number of domestic violence refuge places per 10,000 population
|
0.7
 |
0.7
|
0.7
|
0.7
|
0.7 |
|
|
| BV225 (NEW) |
Score against checklist of local council services to help victims of domestic violence
|
New |
50% |
55%
|
64%
|
73% |
|
|
BV226a
(NEW) |
Spend on legal advice/guidance provided by external organisations
|
New |
£57,000 |
£57,000 |
£57,000 |
£57,000 |
|
|
BV226b
(NEW) |
Spend on legal advice services given to organisations holding the CLS Quality Mark at "General Help" level and above |
100%
|
100%
|
100%
|
100%
|
100% |
|
|
BV226c
(NEW) |
Spend on legal advice (housing and welfare benefits)provided directly by the council |
New |
New |
£0 |
£0 |
£0 |
|
|
| |
|
|
|
|
|
|
|
|
Corporate Health Performance Indicators |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
Priorities |
| Ref |
Description |
|
|
|
|
|
SDC |
CPA |
| BV2a |
Level of the "Equality Standard for Local Government" the council meets |
level 1
|
Level 1
|
Level 1
|
Level 1
|
Level 2
|
|
|
BV2b
|
Promoting race equality (score against checklist of best practice) |
32%
|
58%
|
63%
|
63%
|
63% |
|
|
| BV3 |
% of citizens satisfied with the overall service provided by the council |
50%
|
50%
|
50%
|
49%
|
Next survey due September 2009 |
|
|
| BV4 |
% of those making a complaint satisfied with the handling of it |
29%
|
29%
|
29%
|
33%
|
Next survey due September 2009 |
|
|
BV8
|
% of invoices that were paid Promptly |
96%
|
94%
|
88%
|
96%
|
97% |
|
|
BV9
|
Proportion of Council Tax collected |
97.1%
|
97.3%
|
97.1%
|
97.3%
|
97.16% |
|
|
| BV10 |
Proportion of Business Rates collected
|
99.7%
|
99.5%
|
99.1%
|
99%
|
99.99% |
|
|
BV156
|
% of Council buildings in which all public areas are accessible to disabled persons |
64%
|
70%
|
88%
|
89%
|
89% |
|
|
BV11a
|
% of top 5%earners that are women |
19%
|
19%
|
36%
|
35%
|
31% |
|
|
BV11b
|
% of top 5% earners from black and ethnic communities |
0%
|
0%
|
0%
|
0%
|
3.4% |
|
|
BV11c
|
% of top 5% earners that have a disability |
New |
0% |
4%
|
4%
|
3.4% |
|
|
BV12
|
Average days per employee lost to sickness/absence |
12.6
|
10.6
|
12.2
|
7.3
|
10.75 |
|
|
BV14
|
Early retirement as a % of workforce |
1.8%
|
2.4%
|
3%
|
0.76%
|
1.69 |
|
|
BV15
|
Ill health retirements as a % of workforce |
0.7%
|
0.24%
|
0.25%
|
0.25%
|
0% |
|
|
| BV16 |
% of staff who are disabled (% of people with disabilities in Shepway) |
1.8%
(15.7%) |
2.2%
(15.7%) |
2.5%
(15.7%) |
1.7%
(15.7%) |
4.15% |
|
|
| BV17 |
% of staff from minority ethnic communities (%ethnic minorities in Shepway) |
2.6%
(3%) |
4%
(3%) |
3.3%
(3%) |
4.2%
(3%) |
2.42% |
|
|
| |
|
|
|
|
|
|
|
|
Cultural Performance Indicators |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
Priorities |
| Ref |
Description |
|
|
|
|
|
SDC |
CPA |
| BV119a |
% of residents satisfied with Sports/leisure facilities |
48%
|
48%
|
48%
|
49%
|
Next survey due September 2009 |
|
|
| BV119d |
% of residents satisfied with Theatres/concert halls |
49%
|
49%
|
49%
|
37%
|
Next survey due September 2009 |
|
|
| BV119e |
% of residents satisfied with Parks and open spaces |
76%
|
76%
|
76%
|
69%
|
Next survey due September 2009 |
|
|
| |
|
|
|
|
|
|
|
|
Environmental Performance Indicators |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
Priorities |
| Ref |
Description |
|
|
|
|
|
SDC |
CPA |
| BV82ai |
% of total household waste recycled |
17.6%
|
16%
|
23%
|
26.79%
|
27.14% |
|
|
BV82aii
|
Tonnage of household waste recycled |
New |
6800 |
9834
|
11256.85
|
11337 |
|
|
| BV82bi |
% of household waste composted |
2%
|
10%
|
14%
|
12.57%
|
12.81% |
|
|
BV82bii
|
Tonnage of household waste composted |
New |
4300 |
5897
|
5280.9
|
5355 |
|
|
BV84a
|
Kg of household waste collected per head |
395 |
433 |
404 |
412.46 |
419 |
|
|
| BV84b |
% change in kg of household waste collected per head from previous year |
14%
|
10%
|
-6.7%
|
2.09%
|
5.77% |
|
|
| BV86 |
Cost of waste collection per household
|
£28.62 |
£33.29 |
£73.39 |
£54.21 |
Not yet availalbe |
|
|
| BV89 |
% of residents satisfied with cleanliness standards |
62%
|
62%
|
62%
|
60%
|
Next survey due September 2009 |
|
|
| BV90a |
% of residents satisfied with household waste collection |
70%
|
70%
|
70%
|
66%
|
Next survey due September 2009 |
|
|
| BV90b |
% of residents satisfied with recycling facilities |
89%
|
89%
|
89%
|
76%
|
Next survey due September 2009 |
|
|
BV91a
|
% of population served by kerbside collection of recyclables |
100%
|
100%
|
100%
|
85%
|
85% |
|
|
BV91b
|
% of population served by a kerbside collection of at least two recyclables
|
New |
33% |
85%
|
85%
|
85% |
|
|
BV166
|
Score against a checklist of Environmental Enforcement best practice
|
60%
|
70%
|
70%
|
70%
|
70%
|
|
|
BV199a
|
% of streets that fall below an acceptable level of cleanliness
|
No data |
35% |
27%
|
18%
|
10% |
|
|
| BV199b |
% of streets with unacceptable levels of graffiti are visible |
New |
New |
9% |
4%
|
3% |
|
|
| BV199c |
% of streets with unacceptable levels of fly-posting are visible |
New |
New |
2% |
1%
|
1% |
|
|
| BV199d |
Grading based on fly-tipping incidents and enforcement actions taken
|
New |
New |
2 |
2 |
3 |
|
|
| BV216a |
Number of "sites of potential concern" with respect to land contamination
|
New |
100 |
374 |
374 |
92 |
|
|
| BV216b |
% of "sites of potential concern" with information to decide whether remediation of the land is necessary
|
New |
0% |
6% |
6% |
32% |
|
|
| BV217 |
% of pollution control improvements to existing installations completed on time
|
New |
50% |
94%
|
100%
|
100% |
|
|
| BV218a |
% of new reports of abandoned vehicles investigated within 24hrs
|
New |
New |
73% |
85%
|
75% |
|
|
| BV218b |
% of abandoned vehicles removed within 24hrs from when the council can do so
|
New |
New |
79% |
89%
|
85.7% |
|
|
| |
|
|
|
|
|
|
|
|
Housing Performance Indicators |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
Priorities |
| Ref |
Description |
|
|
|
|
|
SDC |
CPA |
BV63
|
Energy efficiency -average SAP rating of council dwellings
|
64.5
|
65.5
|
66.5
|
67.76
|
68.53 |
|
|
BV64
|
Empty private sector dwellings re-occupied through council action |
21
|
29
|
58
|
34
|
51
|
|
|
BV66a
|
Proportion of rent collected |
97.6%
|
97.6%
|
98.2%
|
98.4%
|
98.39% |
|
|
| BV66b |
% of local authority tenants with more than seven weeks of rent arrears
|
New |
N/a |
4.3% |
3.5% |
3.46% |
|
|
| BV66c |
% of local authority tenants in arrears who have had Notices Seeking Possession served |
New |
29.5% |
32%
|
15.2%
|
13.8% |
|
|
| BV66d |
% of local authority tenants evicted as a result of rent arrears
|
New |
10% |
0.4%
|
0%
|
0.14%
|
|
|
| BV74 |
Council tenant satisfaction with overall service for:
|
|
|
|
|
|
|
|
| |
a) All tenants
|
77%
|
77%
|
77%
|
82%
|
Next survey due 2009 |
|
|
| |
b) Black and minority ethnic tenants
|
55%
|
55%
|
55%
|
65%
|
Next survey due 2009 |
|
|
| |
c) Non-black and minority ethnic tenants
|
77%
|
77%
|
77%
|
82%
|
Next survey due 2009 |
|
|
| BV75 |
Council tenant satisfaction withparticipation in management for:
|
|
|
|
|
|
|
|
| |
a) All tenants
|
70%
|
70%
|
70%
|
69 %
|
Next survey due 2009 |
|
|
| |
b) Black and minority ethnic tenants
|
56%
|
56%
|
56%
|
56 %
|
Next survey due 2009 |
|
|
| |
c) Non-black and minority ethnic tenants |
70%
|
70%
|
70%
|
69 %
|
Next survey due 2009 |
|
|
BV164
|
Does the authority follow the Commission for Racial Equality's code of practice? |
Yes
|
Yes
|
Yes
|
Yes
|
Yes |
|
|
BV183i
|
Average length of stay in Bed and Breakfast for vulnerable households (weeks) |
7.7
|
9.6
|
6
|
2.9
|
3.0 |
|
|
BV183ii
|
Average length of stay in Hostels for vulnerable households (weeks) |
37.5
|
32
|
29
|
12.4
|
11 |
|
|
BV184a
|
Proportion of authority homes which were non-decent at 1/4/04 |
38%
|
31%
|
20.5%
|
15.02%
|
25% |
|
|
| BV184b |
% change in proportion of non-decent authority homes during the year
|
6%
|
30%
|
28.4%
|
27.36%
|
51.5% |
|
|
BV185
|
% of responsive repairs for which the authority made and kept an appointment
|
98.4%
|
99.8%
|
99.3%
|
99.1%
|
99% |
|
|
BV202
|
The number of people sleeping rough on a single night within Shepway |
New |
Less than 10 |
1
|
1
|
Not yet available |
|
|
BV203
|
% change in average number of vulnerable families placed in temporary accommodation
|
New |
5.97% |
25%
|
-18.24%
|
Not yet availalbe |
|
|
| BV212 |
Average time taken to re-let local authority housing
|
20 days |
33 days
|
28 days
|
25 days
|
30.7 |
|
|
BV213
|
Number of homelessness cases prevented
|
New |
49 |
176
|
205
|
220 cases in total
This equates to 5 cases per 1000 population
|
|
|
BV214
|
% of homeless families previously accepted as homeless within the last two years
|
New |
6.5% |
13%
|
1%
|
Not yet available |
|
|
| |
|
|
|
|
|
|
|
|
Planning Performance Indicators |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
Priorities |
| Ref |
Description |
|
|
|
|
|
SDC |
CPA |
| BV106 |
% of new homes built on previously developed land |
78%
|
74%
|
n/a |
60% (est) |
Not yet available |
|
|
BV109a
|
% of major applications determined in 13 weeks |
63%
|
62%
|
By Car | 
By Train | 
Walking
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